FAQS 

HOW LONG DOES YOUR WORK TAKE?

Illustrations:  5-7 business days but when there are high volumes of orders, it can take up to 10-15 business days. 

Logos:  10-14 business days  

Animations: 21 business days

Brand Identity: 4 to 6 weeks

Packaging and marketing collaterals: 2-4 weeks

Social media visual identity: 2 to 3 weeks

Please note that these timelines can be extended in periods where there are high volumes of orders and is also based on lapses in communication with clients. 

HOW DO I RECEIVE MY FILES?

Unless otherwise requested, all files are electronic. Where requested, additional fees apply for prints along with delivery charges.

CAN I SELL MERCH WITH THE COMMISSION I PURCHASE?

Should you be interested in creating products with prints purchased, please contact me for commercial licenses. All prints on this site are licensed for personal use only. Special agreements, legalities and rates will apply. Kindly ensure you read what personal license entails. 

HOW MUCH IS REQUIRED TO START A JOB?

50% non-refundable deposit is required after brief is discussed.

WHAT  HAPPENS IF I CHANGE MY MIND PARTIALLY? COMPLETELY?

Once the job is started, deposit is non-refundable.

HOW LONG DO I HAVE TO PAY OFF MY BALANCE?​

Upon completion of the job, balance is due. Only after balance is paid will the final file be mailed without watermarks. In the event of an alternate arrangement where files are sent before balance is paid, the first 7 days are  free. Thereafter, a 5% fee will be added to the balance each defaulting week. 

  • Grey Facebook Icon
  • Grey Pinterest Icon
  • Grey Instagram Icon

Design Shoppe is a creative studio specialising in personal, commercial and corporate illustrations based in  Randpark Ridge, Johannesburg, South Africa 1791 | designshoppe1@gmail.com  

© 2020 Design Shoppe. All Rights Reserved.